Every product and service has quality built into it. But on the quality scale, is it “poor,” “fair,” “passable,” “acceptable,” or “great?”
Quality begins with management’s vision and permeates throughout the organization. An organization that strives for a certain level of quality will eventually meet that goal, though will they ever surpass it? Not if the culture and the customers accept the resulting quality as the norm for that company.
At The Lean Agility Group, our experts have experience in turning receding and stagnant quality cultures into ones that strive for and achieve higher quality. We identify and eliminate areas of waste. We measure results and continuously help you to improve. We believe:
1. Quality comes from management.
2. Quality is everyone’s job.
3. Quality begins before Day 1.
“How does the customer view our quality?” Ask that question and honestly answer, then call us. Quality costs money in terms of doing it right, revenue, and lost revenue.
Quality begins with management’s vision and permeates throughout the organization. An organization that strives for a certain level of quality will eventually meet that goal, though will they ever surpass it? Not if the culture and the customers accept the resulting quality as the norm for that company.
At The Lean Agility Group, our experts have experience in turning receding and stagnant quality cultures into ones that strive for and achieve higher quality. We identify and eliminate areas of waste. We measure results and continuously help you to improve. We believe:
1. Quality comes from management.
2. Quality is everyone’s job.
3. Quality begins before Day 1.
“How does the customer view our quality?” Ask that question and honestly answer, then call us. Quality costs money in terms of doing it right, revenue, and lost revenue.